The New Healthcare Marketplace: Explained

Thanks to WebMD Medical News, the purpose of the confusing new changes to the medical industry are laid out for us. The Health Insurance Marketplace (also called Exchanges) will soon be available in 34 states.

These establishments will open thousands of jobs who will staff the call centers. Starting in June, between 7,000 and 9,000 people will be available to answer calls and questions, 24 hours a day, 7 days a week. Simply call 1-800-Medicare, which is manned by the Centers for Medicare and Medicaid Services (CMS).

The Marketplace makes insurance available for purchase to individuals and small businesses. It’s similar to Travelocity, scanning through deals to find the right fit for you. The program also tells you if you qualify for tax credits to help pay for the insurance or Medicaid.

The Marketplace is a part of the Affordable Care Act. The biggest challenge the program faces is getting the information out there. In fact, “42% of the public didn’t know the Affordable Care Act had become law…19% thought it had been struck down by the Supreme Court or repealed by Congress.”

Alexandria, Va.-based Vangent, has been running 1-800-Medicare for about a decade, yet people are just hearing about it for the first time now. The educated “navigators” will guide callers through the questions about billing, claims, medical records, and expenses. The line can also cater to people with hearing impairments as well as 150 different languages.

“Of those people with incomes of $40,000 or less – those most likely to benefit from the law – about 56% said they didn’t have enough information to know how the law would impact their families.” Don’t fall into this trap. The information is there for the taking; just give them a call, and see how we can help you today.

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